A company needs a set of processes for the departments, employees and suppliers to follow.
Processes can be set up and they support the business taking the inputs and creating outputs which are required. A process may solve a problem or function adequately but may create a new set of problems where the outputs created.
A process may need enhancement because:
- The output is incorrect
- Occasionally the output is wrong
- People following the process have not been supplied with the correct information and understanding of how the outputs are used
- It is inefficient
- The results are delivered late every time
It is possible for Rayners Lane Consultants to determine a process failure by
- A simple review of the process
- Surveying the people and departments involved
- Tracing the output back to the input
- Root cause analysis
Rayners Lane Consultants can investigate and propose improvements to support enhanced operation.